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Assistant Minister for Immigration and Border Protection, Senator the Hon Michaelia Cash, has announced today the release of the Australian Customs and Border Protection Service’s new Tourist Refund Scheme (TRS) mobile and web applications.

Minister Cash said the new applications are intuitive and will help facilitate faster refund claims for Goods and Services Tax (GST) and Wine Equalisation Tax (WET) by departing passengers.

“The new TRS application is the first mobile application to be released by the Service. The information entered via the application is stored in a QR code that the passenger presents to the TRS officer at the airport for processing on their departure from Australia. The introduction of the new applications is also supporting our officers by reducing manual data entry and processing times,” Minister Cash said.

Following trials of the web application in both Sydney and Melbourne Airport, the time taken to process each claim was significantly reduced and feedback from passengers was very positive.

“The applications benefit both the passenger and ACBPS officers. Passengers can pre-enter their information through the applications prior to arriving at the airport and the QR code will upload their claim details at the TRS facility once it has been scanned. This allows officers more time to focus on the integrity of the TRS process and will help reduce queuing times for passengers,” Minister Cash said.

The mobile and web applications are open to all passengers, whether overseas visitors or Australian residents, and will support the rising numbers in TRS claims. The QR codes are currently being processed at the eight major international airports and a dedicated queue has been allocated for the mobile and web processing.

Passengers can access the mobile applications from Google Play, the Apple App Store and the Windows Phone Store. The web application can be accessed from the Customs and Border Protection website.

Source: Senator the Hon Michaelia Cash, Assistant Minister for Immigration and Border Protection}

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